Imagine how frustrating it must be when you try to book your
favourite class, either on the Active app or at main reception but
find it is fully booked. And, later, after the class a friend tells
you that loads of spaces were available!
In response to a rising number of complaints received we are
introducing a trial against a selection of classes during
September.Dishonour is a functionality in our booking system that
enables us to track and restrict customers who book but do not
attend or cancel class.
It will allow us to implement a booking restriction against
those members regularly do not attend or cancel. Please remember it
is important to cancel to give your fellow members an opportunity
to attend class in your place.