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Imagine how frustrating it must be when you try to book your favourite class, either on the Active app or at main reception but find it is fully booked. And, later, after the class a friend tells you that loads of spaces were available!

In response to a rising number of complaints received we are introducing a trial against a selection of classes during September.Dishonour is a functionality in our booking system that enables us to track and restrict customers who book but do not attend or cancel class.

It will allow us to implement a booking restriction against those members regularly do not attend or cancel. Please remember it is important to cancel to give your fellow members an opportunity to attend class in your place.

Written by at 15:00

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