A big thank you goes out to all of you for your
contributions to the Active Membership Customer Survey recently
published. 730 of you responded with some very valuable feedback
and we are very grateful for your input.
It was great to see lots of positive feedback about
how the team have been managing things so far during the pandemic,
with many of you taking time to recognise the constraints we are
currently operating within.
You also shared plenty of constructive feedback on
the areas we need to work on which we are carefully analysing to
consider the next steps for the Active Membership, including
pricing structures. We should have more news on this in October,
but in the meantime we wanted to update you on what we're doing now
in response to your feedback.
Changing Rooms and Showers
What was clearly evident in your feedback, was how
important changing and shower facilities are to your experience and
we wanted to act as quickly as possible to address this issue for
Due to restricted capacities, we will still encourage
you to come ready for your activity and to shower at home if you
can, but we wanted to let you know that at Fort Regent and Les
Quennevais we will be reopening the showers later this week.
In order to do this, we have had to put in place one
way systems to help you maintain physical distancing and implement
enhanced cleaning programs. We must also ask for your assistance in
this regard, to ensure we adhere to the Government guidance in
these communal areas.
We already ask you to sanitise the touchpoints on the
Gym equipment after use, and the same will apply in the shower
areas. Signage will be in place, and we will provide cloths, gloves
and aprons as outlined in the guidance for communal shower areas
available here: https://www.gov.je/Health/Coronavirus/BusinessAndEmployment/Pages/CoronavirusBusinessAdvice.aspx#CommunalShowers
Please note that at Les Quennevais the showers are
not available for all swim sessions, due to safeguarding measures
required for School sessions. These sessions will be signposted on
the App as "Beach Ready swim".
We recognise these arrangements are not ideal, and we
will ask you to do this only as long as we need to in order to
manage the Covid risks in the facilities.
Access and Session Times
There has been lots of feedback asking for free
movement to return to the facilities and expressing frustration
with not being able to secure a place in the busy sessions using
the Active App. Due to the numbers we experience in our Centres we
are unable to change this at this time, whilst adhering to the
Government Guidance for Covid. Pre-booked session arrangements are
likely to be with us for some time yet on that basis.
Many customers also indicated they wanted longer
session times for the Gym, and also shared some feedback about the
start time of some of our sessions. In some cases these were not
meeting the needs of our customers.
This has been very much a balancing act, as we want
to accommodate as many members as possible whilst our capacities
are restricted due to Covid. However, we have put our minds to it
again and are pleased to confirm that from the 1st October
some session times have been increased by 15-30 minutes at Fort
Regent and Les Quennevais. This has in turn changed some of the
session start times which we hope will better suit your needs.
In addition, following updated guidance, we have been
able to increase the numbers slightly in some of our sessions this
High Intensity Group Fitness and Spinning
Many of you were calling for Spinning and other high
intensity classes to be reinstated. Unfortunately, in Jersey, high
intensity activity indoors is still prohibited, so group fitness of
this type is not possible at this time. Moving classes outdoors,
certainly at this time of year, does not present a reliable
Approximately 35% of customers in the survey
indicated they may be interested in an Active virtual product that
they could access from home. This may be our only option for high
intensity, while Covid still represents such a significant risk. We
are therefore, looking at professional solutions to live stream
some existing classes, as well as some higher intensity classes,
We're not there yet, however, following a planned
investment in spinning bikes this year, we now have a number of
spinning bikes available for sale. For those of you interested in
equipping yourself ready for online spinning classes, please
contact the Duty Managers to register your interest.
Springfield Opening Times
In response to your feedback, the team at Springfield
are working hard to extend their operating hours to accommodate
more customers. Recruitment is underway for the staff resources
required to do this, and all going well, we hope to announce
changes planned for November in the next few weeks.
We will carefully monitor the impact of these changes
for our members and may look to change them again if it's not
working, so please keep sharing your thoughts and feedback. You can
do this by talking to one of the team at the Centre's or by filling
in the online form available here: www.gov.je/feedback