FAQs

Do the activity sessions have to be booked in advance?

Strictly speaking no, however, customers can still pre-book activity sessions in some cases. We strongly advice pre-booking the classes to guarantee your space. They can be booked and paid for using the Active App or by telephoning the Centre.

Are there time limits for Gym sessions?

No, you are welcome to stay as long as you wish, within our opening times.

Is Squash/Racquetball available?

Yes. The squash courts are open. To guarantee your booking, bookings should be made and paid for using the Active App or by telephoning the Centre.

Is badminton available?

Yes. Badminton is available where possible, between other sports activities in the hall. Please check the App or call the centres before coming to site for Badminton as it is not always available. To guarantee your booking, bookings should be made and paid for using the Active App or by telephoning the Centre.

My "pay to play" activity has been disrupted/cancelled, can I get a refund?

Yes, please contact the Customer Service desk on 449888 who will arrange a refund for disrupted and cancelled activities paid for in advance.

Are there Water Fountains available?

Yes, for bottle refill only. Please remember to bring your own water bottle, you are not permitted to drink direct from the fountain.

Can we visit Fort Regent for Sport and Fitness Activity whilst the Vaccine Centre is there?

Yes, all activities are running quite separate to the vaccine centre which is contained within the Queens hall.

Is table tennis available?

Yes, at Fort Regent you can play at the weekends only, subject to availability.

Are the changing rooms and showers open?

Yes, we have enhanced cleaning programs in place and are also asking customers to support us in keeping these open by sanitising touchpoints with the materials provided after using the shower and change facilities.

Is the sauna and steam open?

Yes. You must bring a separate clean towel to sit on when using the Sauna as we are unable to sanitise the heated wood between users.

Is the café Open?

Yes, the café will be open between 9am and 6pm Monday to Friday and 9am to 4pm on Saturday and Sundays.

Are the swimming pools, including the small pool and spa area open?

Both Pools are open and there is no longer need to book in advance.

Are the changing rooms and showers open?

Yes, we have enhanced cleaning programs in place and are also asking customers to support us in keeping these open by sanitising touchpoints with the materials provided after using the shower and change facilities.

Is the sauna and steam open?

Yes.

What size are the lanes?

Normally we will have 4 standard lanes open for lane swimming and an open area for general swimming. 

Is the Viewing Balcony open?

Yes, the balcony is open.

Is the Café open?

Sadly, our café will not be re-opening. We are looking to have a smaller coffee shop downstairs in the near future with healthy food options.

Do you have Autism Friendly Swimming Sessions?

Yes, On Sunday afternoons between 3-4pm.

I am a Non-Member, can I use the Active App, or Active Online to book and pay for activities?

Yes, however, you will need to contact us to register for a non-member log in. Once you've set up the App and set a password, you can book and pay for activities online.

If I cancel a booking I've paid for online, will it automatically refund my card?

Currently our systems do not refund automatically for a cancellation you make online. Therefore, if you need to cancel a session you've paid for, please contact the Customer Services Team on 449888 so they can cancel your booking and refund the payment you have made. Please note, if you cancel at short notice, you may not be entitled to a refund.

Do you offer On Demand content?

Yes, there are a selection of On Demand classes available on the app.

I'm not a member, can I use the MoveAnywhere service?

Yes, however, you will need to contact us to register for a non-member log in. You'll first need to set up the Active Jersey App. Once you've set up the App and set a password, you can book and pay for activities online, including the MoveAnywhere classes.

How much does it cost to use the OnDemand service?

If you are a current Member the Active content in MoveAnywhere is free of charge, along with a number of taster LES MILLs videos. You can unlock all of the content, as a member or non-member for just £1.99 per week.

I've frozen my membership as I prefer to exercise at home for now, can I still use the App for online content?

Yes, but the system will recognise you as a non-member while your membership is frozen. To unlock the content, while your membership is frozen, you can subscribe for just £1.99 a week.

What are you doing to keep the centres Covid safe?

We have an enhanced cleaning schedule in place, and ensure the air is refreshed regularly via effective air handling systems. There is signage in place to remind service users of the measures they can take to keep themselves and our staff safe.

There will be cleaning materials throughout the Gyms and activity areas and all users are required to use it before and after each exercise to wipe down any equipment used, including exercise mats. We also encourage customers to follow Government guidance and take advantage of the free lateral flow testing kits before visiting centres for activities where physical distancing is difficult to maintain.

Are services likely to be disrupted due to the high Covid case numbers?

All efforts are made to continue services, however, if staffing levels are significantly impacted and we are unable to source appropriate cover, we may need to cancel some activity. We will do all we can to avoid that, whilst ensuring safe practices.

Can you use various Gym equipment in one session?

Yes, you should be able to complete a full workout. Please ensure you consider other users in the Gym and limit use of any one piece of equipment to no more than 20 minutes.

Are group fitness classes available?

Yes, classes, including Spinning, are running with recommended social distancing in place.  Some classes may be moved to larger areas (Hall) to ensure the guidelines can be followed. These classes are popular so bookings should be made using the App where possible or over the phone.

Are the changing rooms/showers/lockers open?

Changing rooms, showers and lockers are now open. We have enhanced cleaning programs in place and are also asking customers to support us in keeping these open by sanitising touchpoints with the materials provided after using the shower and change facilities.

Will Fort Regent definitely be closing for Sport and Fitness?

Yes. We have lived a long and happy life at the Fort, but the building is no longer fit for purpose as a Sports facility and we need to make way for the essential maintenance needed to bring the building up to modern standards for its future use.

Why not refurbish the Fort for Sports instead of moving to new facilities?

The age, size and scale, as well as the historical significance of the building, makes refurbishment of the Fort for Sports, financially untenable. The much lower investment needed to deliver the IAP Strategy will help us continue to provide the local community with accessible and affordable Sports and Fitness facilities in the long term.

Will the Gym at Fort Regent close before Springfield Opens?

No, we will not close the facility until the alternative is ready to accept our members.

When will the Active facilities open at Springfield?

Building work at Springfield is underway and we're expecting the facility  to be completed and open to the public by the spring.

The parking is already busy at Springfield, due to football programs etc. How will members be able to park?

There will be an additional 60 parking spaces made available in and around the Springfield facility as part of the plans, 40 is the space known as the "Gyratory" plus 20 spaces at Springfield School that can be used outside school times by Active members. This brings the total number of spaces for Springfield up to approximately 140.

Will Active still have 3 facilities as part of its offering?

Active remain committed to offering facilities at Les Quennevais and in St Helier. The main facility in St Helier will be Springfield. Oakfield, remains predominantly a School facility Monday to Friday, however, it is intended there will be some provision for Active members in the evenings, weekends and early mornings.

What are the specific plans for Springfield Gym - i.e. what is the size and what equipment will be available?

You can find more information regarding the plans for Springfield here:

Active New Facilities Flyer

New Equipment

Will there be a Sauna and Steam at Springfield?

Unfortunately we have been unable to make provision for a Sauna and Steam in the facility.  

Where can I find more information regarding the IAP Strategy plans for the alternative facilities?

You can find more information regarding the IAP plans here: Alternative Facilities