Your Active

A big thank you goes out to all of you for your contributions to the Active Membership Customer Survey recently published. 730 of you responded with some very valuable feedback and we are very grateful for your input. 

It was great to see lots of positive feedback about how the team have been managing things so far during the pandemic, with many of you taking time to recognise the constraints we are currently operating within. 

You also shared plenty of constructive feedback on the areas we need to work on which we are carefully analysing to consider the next steps for the Active Membership, including pricing structures. We should have more news on this in October, but in the meantime we wanted to update you on what we're doing now in response to your feedback.

Changing Rooms and Showers

What was clearly evident in your feedback, was how important changing and shower facilities are to your experience and we wanted to act as quickly as possible to address this issue for you. 

Due to restricted capacities, we will still encourage you to come ready for your activity and to shower at home if you can, but we wanted to let you know that at Fort Regent and Les Quennevais we will be reopening the showers later this week. 

In order to do this, we have had to put in place one way systems to help you maintain physical distancing and implement enhanced cleaning programs. We must also ask for your assistance in this regard, to ensure we adhere to the Government guidance in these communal areas.

We already ask you to sanitise the touchpoints on the Gym equipment after use, and the same will apply in the shower areas. Signage will be in place, and we will provide cloths, gloves and aprons as outlined in the guidance for communal shower areas available here: https://www.gov.je/Health/Coronavirus/BusinessAndEmployment/Pages/CoronavirusBusinessAdvice.aspx#CommunalShowers

Please note that at Les Quennevais the showers are not available for all swim sessions, due to safeguarding measures required for School sessions. These sessions will be signposted on the App as "Beach Ready swim".

We recognise these arrangements are not ideal, and we will ask you to do this only as long as we need to in order to manage the Covid risks in the facilities. 

Access and Session Times

There has been lots of feedback asking for free movement to return to the facilities and expressing frustration with not being able to secure a place in the busy sessions using the Active App. Due to the numbers we experience in our Centres we are unable to change this at this time, whilst adhering to the Government Guidance for Covid. Pre-booked session arrangements are likely to be with us for some time yet on that basis. 

Many customers also indicated they wanted longer session times for the Gym, and also shared some feedback about the start time of some of our sessions. In some cases these were not meeting the needs of our customers. 

This has been very much a balancing act, as we want to accommodate as many members as possible whilst our capacities are restricted due to Covid. However, we have put our minds to it again and are pleased to confirm that from the 1st October some session times have been increased by 15-30 minutes at Fort Regent and Les Quennevais. This has in turn changed some of the session start times which we hope will better suit your needs. 

In addition, following updated guidance, we have been able to increase the numbers slightly in some of our sessions this week.

High Intensity Group Fitness and Spinning

Many of you were calling for Spinning and other high intensity classes to be reinstated. Unfortunately, in Jersey, high intensity activity indoors is still prohibited, so group fitness of this type is not possible at this time. Moving classes outdoors, certainly at this time of year, does not present a reliable alternative.

Approximately 35% of customers in the survey indicated they may be interested in an Active virtual product that they could access from home. This may be our only option for high intensity, while Covid still represents such a significant risk. We are therefore, looking at professional solutions to live stream some existing classes, as well as some higher intensity classes, including spinning. 

We're not there yet, however, following a planned investment in spinning bikes this year, we now have a number of spinning bikes available for sale. For those of you interested in equipping yourself ready for online spinning classes, please contact the Duty Managers to register your interest.

Springfield Opening Times

In response to your feedback, the team at Springfield are working hard to extend their operating hours to accommodate more customers. Recruitment is underway for the staff resources required to do this, and all going well, we hope to announce changes planned for November in the next few weeks. 

We will carefully monitor the impact of these changes for our members and may look to change them again if it's not working, so please keep sharing your thoughts and feedback. You can do this by talking to one of the team at the Centre's or by filling in the online form available here: www.gov.je/feedback

Thank you

We are thankful to you, our Members, for your continued loyalty and understanding through this challenging time. 

It is now clear that restrictions and enhanced cleaning requirements will be in place for Sport and Leisure facilities for some time, due to the Covid risks, and we want to ensure that the Active membership is sustainable and continues to represent value. 

The purpose of this survey is to assess the views of the Active Membership, on the services currently available, to inform the Active Membership Offering from October onwards.

The Active team would like your feedback to help us ensure we have in place fair tariffs and Membership options that continue to meet your needs.

The survey is completely anonymous and should take no more than 5 to 10 minutes. We would be grateful of your input.

TAKE ME TO THE SURVEY

Please complete this survey before Midnight on  Monday 14th September

August Bank Holiday Opening Hours

Fort Regent - 7:45am to 2pm
Les Quennevais - 9:00am to 5:00 pm
Springfield - Closed

Fort Regent and Les Quennevais will be open for pre-booked sessions only. Please book using the Active Jersey App, or contact the centres to make your booking.

Have a great Bank Holiday!

The Chief Minister announced further easing of the measures taken to combat the Corona virus Pandemic in Jersey on Friday the 8^th August. Since then the Centres have been working on things we can do to enhance our offering in line with the guidance.

The updated guidance for Leisure facilities is very much in line with the guidance for Level 2, requiring Gyms and Activities to remain within the low to moderate intensity levels for indoor exercise.

The numbers taking part in each activity session are still limited and available on a pre-booked arrangement only, in line with the current guidance, but we are pleased to confirm that from the 3^rd September Fort Regent and Les Quennevais will be extending their opening times to offer more sessions and classes to accommodate more members.

Level 1 guidance has indicated changing facilities can be reopened under strict hygiene guidelines. The measures required to open these facilities require significant resources the facilities do not have at this time, therefore we must advise our customers that the showers will remain closed for now.

At Fort Regent some changing facilities will be open for Active Gym and group fitness class attendees only. Capacities will be restricted, so we still encourage customers to come ready for your workout to get the most from your session in the Gym.

At Les Quennevais limited changing facilities will be available for school groups, aqua class attendees and disabled customers only for now and at Springfield the changing rooms remain closed for general use.

The Active membership fees have been held at 25% of normal rates since the beginning of July. Our members will be advised this week that the charges will be increasing from the beginning of September to 50% of normal rates. This still presents great value for money for the facilities available and we would like to reassure our vulnerable customers that still wish to continue their existing membership freeze that this option is still available to you.

Please see the attached summary of Facilities available at the three Centres in Level 1.

We are grateful to our members for their loyalty during this time and we will continue to explore options to add more activity and variety to our timetables that meet the criteria set out in the Level 1 guidance. We will keep you posted on any developments and welcome your suggestions and feedback. At any time you can leave feedback for us here: https://www.gov.je/government/comments/Pages/index.aspx or leave your feedback with a member of our team who will record it on your behalf.

Join the Active Teams Dave D'Abreu for a Les Mills BODYPUMP class from Sunday the 5th July. The class will be delivered as a lower to moderate intensity workout until we move to level 1 in the safe exit framework and will be held in Arena C, with plenty of space for each participant. Using light to moderate weights with lots of repetition, BODYPUMP gives you a total body workout, increases core strength and improves bone health.

Click here to view Dave's classes

Dear Active Member,

We hope you have been staying Fit and found new ways to complete your exercise programs during lockdown? Hopefully some of you took advantage of the live zoom sessions offered by some of our Group Fitness instructors, or perhaps you've been working through the extensive programs available using the Free trial of our Partners Les Mills On Demand app? 

However you've been keeping fit, I'm sure you're wondering what is happening at the centres, following the announcements made by the Minister for Economy on the 1^st June, and I can tell you that the teams across the facilities have been working hard behind the scenes to get your local sports centres back up and running in line with the latest Public Health guidance for Fitness activity in Level 2.  

We're pleased to announce that all of our Active Centres will be offering limited programmes, on a pre-booked basis only that fits within the Public Health guidelines detailed for lower intensity activity. The Active team recognise the benefits of keeping our local community active but are stepping forward cautiously to ensure we do not jeopardise the Safe Exit plans. Things may look and feel a little different in our centres and not all sports and activities will be available at this stage. (see summary below)

As the Island moves through the Safe exit framework we will look to add to these programmes, subject to guidance from Public Health, but for now we are only able to offer lower intensity activity. This has been defined by Public Health as follows "During lower-intensity activity / exercise, you should be able to comfortably talk and hold a short conversation."

Obviously this limits what we can offer in the Centres, but we wanted to give our members and other users of the facilities some activity during this Level of the safe Exit Framework. 

It may not be the workout you were hoping for initially, but getting this phase right is incredibly important. We all have a responsibility to limit the risk of spreading the virus so the Centres will have increased hygiene programs in place and adapted access arrangements to manage the risk. We must also ask the people using our facilities to adhere to the Public Health guidelines, maintaining a distance of two metres from each other and to safeguard themselves, other users and our staff from the spread of infection. 

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For those of you that want a more intense workout, you can still sign up for the 60 day free trial of the Les Mills on Demand App here: lesmillsondemand.com/SHtX. With 800 workouts to choose from, there's sure to be something that fits the bill.

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At the Centres we have been working on the following areas to be ready to open from Friday this week:

Key changes:

• We need to manage customer flow in each activity area and to ensure social distancing. Therefore all sessions (gym, fitness classes and swim) must be pre-booked using the Active App if you are a member, or booked and paid for in advance over the telephone if you do not hold a membership.

• You must bring relevant proof of your booking to gain entry - and you will need to turn up on time to make the most of your sessions (but not too early!).

• No bookings are being taken at the door so please make your booking before you set off for the centre.

• Should you need to make a payment at our facilities during level 2 we will take card payments only, no cash.

• Gym equipment will be spaced out, some equipment may be out of service, and different areas of the centre may be used to ensure everyone has more space (eg: a group fitness class may be offered in a Sports Hall).

• Where suitable outside facilities exist, some of our classes may be outside in the fresh air. 

• We need to ensure a fair allocation of time for each customer so all sessions will be time limited.  Your slot will include the allowance for safe arrival, movement through the centre, and leaving the premises.

• You will not be permitted to move from one activity to another activity and may be asked to leave the premises between sessions on the same day.

• No changing rooms, showers or lockers will be available during Level 2 so please arrive ready for your session, leaving personal belongings in your car or at home.  Sauna and steam facilities also remain closed.

• Water Fountains will not be available, please don't forget to bring your water bottle.

• Our standard car parking terms and conditions will re-start in line with island wide parking restrictions. Please do not forget to display your yellow disc

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Cleanliness and hygiene

• We will have an enhanced cleaning regime.

• There will be cleaning equipment available throughout the gym and you will be required to use it before and after each exercise. This includes wiping down exercise mats. 

• There will be hand gel readily available which you should use before you touch any equipment. 

• You must exercise 2 meter social distancing at all times and respect other users.

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Membership Payments

• Membership fees will not be collected for any period we are open in June in recognition of the reduced offering available due to the restrictions in place because of Covid 19. We will closely monitor the developing situation and will consider the services available and appropriate fees for July onwards and will aim to give our members at least 7 day's notice of any change to the pricing.

• When the Centres reopen, we will automatically remove the freeze from memberships, so members can pre-book available activity sessions. 

• Members who wish to extend their freeze option, due to vulnerabilities, may do so by completing the online form available on our website here: /forms/freeze-your-active-card

• Prepaid Annual memberships will be extended by the number of months the membership has been frozen, plus the "free period" the centres are open in June.

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Summary of Sort Division Leisure Facilities available during Level 2.

We will keep members updated as programmes develop through the safe exit framework. Stay updated at www.active.je or follow us at www.facebook.com/activejersey

Join Active's Georgia Grant for an outdoor distanced fitness class 'Body Weight HIIT Workout' at Les Quennevais. Georgia will be running the classes from 10am and 11am on Friday morning.

Call 449880 to book and pay for your space! (only 5 spaces per class).

"I'm so looking forward to welcoming some of you back to class this Friday!

Join me for a body weight HIIT workout, followed by a 10 minute core finisher.

HIIT is a form of interval training, working for short bursts of intense exercise with small recovery periods. A tough and effective workout increasing your heart rate and working every part of your body.

HIIT is proven to help improve fitness, boost heart health and burn more fat."

We are pleased to announce that Group Fitness instructors are now offering some outdoor distanced fitness classes (maximum 5 people) using the red 5-a-side court on the playing fields at Les Quennevais Sports Centre. These classes are being organised by the instructors and bookings and payment should be made direct to them. Next week the following instructors will be offering classes:

Caroline Nicolle will be delivering a Body Sculpt, Strength and Stretch class next Wednesday at 10.30am.
To book please email:- Carolinenicolle430@outlook.com

Vicky Barratt will be delivering a 45 minute Pilates class on Tuesday 19th May at 1.30pm and each Thursday at 9.30am, starting on the 21st May.
Please contact Vicky direct to book and pay for your class by email to

victoriarunning@icloud.com

Due to social distancing there will only be 5 participants in a class so booking promptly is essential. Please note the classes may be subject to change as they are weather dependant. More classes to follow, so watch this space!

We know that staying fit and active is our best way to build a strong immune system and stay healthy. Not only that, regular physical activity is proven to combat stress and provide mental health benefits.

To help you stay active when it's not possible to visit the club, we've teamed up with Les Mills to give you online workouts as part of your membership. You can now enjoy access to LES MILLS™ On Demand for 60 days. Simply click below to get started.

SIGN UP NOW  lesmillsondemand.com/SHtX

When you sign up you'll be asked to enter your payment details, but you won't be charged for the 60-day trial. If you want to continue beyond that, you'll automatically become a paying subscriber at this special rate we've negotiated with Les Mills.
Please note this trial is valid for new subscribers only.

LES MILLS BODYCOMBAT - an awesome energetic cardio and toning class. Inspired by martial arts it draws from a wide array of disciplines such as Karate, Boxing, Taekwondo, Tai Chi and Muay Thai - NO EQUIPMENT REQUIRED just a mat or similar for some floor work.

LES MILLS GRIT Strength - a 30-minute high-intensity interval training (HIIT) workout, designed to improve strength and build lean muscle. This workout uses barbell, plates or hand weights & body weight exercises to blast all major muscle groups - BARBELL AND PLATES/DUMBELLS REQUIRED and a mat or similar for some floor work.

Lisa Troy and Fiona De Miguel are getting #Fit4theFight and will be live streaming their popular Ambient Stretch; Total Tone and Fitness Pilates classes from home, starting next week.

To book go to https://live.fibodo.com/lisa-troy for Lisa,

and for Fiona go to https://live.fibodo.com/fiona-de-miguel

Alternatively, search for them in the Mycoach by Fibodo app available in IOS and Android. 

Lisa and Fiona are looking forward to reconnecting with you!

More Active instructors will be joining up over the coming days and weeks, so we'll keep you posted but in the meantime we hope you are all keeping well and staying #Active Jersey.

View Know Your Class  for Class Explantations

To help reduce the spread of coronavirus and further to last week's announcement by the Government of Jersey advising Islanders of all ages to immediately follow the principles of social distancing, we have taken the decision to close our Sports Centres. This move will support the delay of flattening the curve of infection which is now crucial in order to preserve the good running of our health services.

During the time our Active Centres are closed we will be automatically freezing all memberships, with no fee to pay until these facilities re-open; this includes the Active Swim School.  We will automatically reinstate memberships and subscriptions when Active Sports Centre's re-open.  There is no need for you to do anything - we will take care of all the administration of this. Your membership will be reinstated when we re-open or (if later) when your current freeze period ends.

Although these facilities will be closed, the Active App and social media channels will be full of health advice and workouts that you can do at home or out and on our beautiful island.  We encourage all of our members to stay fit and healthy during these uncertain times.  Our outside spaces and playing fields will all remain open and can all be enjoyed.

The Sport Division Team would encourage our facility users to stay abreast of current guidance and assess the risks to themselves and others when making decisions regarding participation in activities.

Some services may be subject to change or cancellation at short notice due to availability of staff or because of changing Government advice on coronavirus, which is frequently reviewed and is at www.gov.je/Coronavirus.